Phlebotomist III Territory

Quest Diagnostics•Winston Salem, NC

7d•Hybrid

About The Position

This role involves traveling within an assigned territory to provide professional phlebotomy services at various locations including Patient Service Centers (PSCs), Client Offices (IOPs), and other designated sites. The primary focus is on ensuring accurate specimen collection, proper patient identification, and strict adherence to testing protocols to guarantee high-quality laboratory results. Effective communication is essential to create a professional and efficient experience for patients, staff, and clients. The position requires the ability to work independently, maintain a low error rate, and manage more complex collection scenarios and patient/client interactions. Upholding service and operational excellence is expected through the demonstration of the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Requirements

Three years of phlebotomy experience required.
Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of phone and computer; frequently communicating in English with patients and clients.
Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
Proven track record as a phlebotomist, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard/data entry experience.
High School diploma or equivalent.
Phlebotomy certification required in CA, NV, WA, and LA.
Travel up to 75%
English Required

Nice To Haves

Customer service in a retail or service environment.
Phlebotomy accredited program, medical assistant or paramedic training.
Professional medical certification strongly desired (medical assistant, phlebotomy, or similar)

Responsibilities

Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
Handle difficult draws, including pediatric, geriatric, and hard sticks, with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy.
Perform data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage.
Research test/client information and confirm/verify all written and electronic orders.
Provide exemplary professional, respectful, and efficient service to all patients and clients.
Use strong verbal and written communication, problem-solving, and collaboration skills.
Perform accurate data entry for patient registration, test order entry, and billing information.
Communicate collection procedures clearly and address patient questions.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations.
May act as a mentor to on-site staff.
Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting.
Demonstrate strong judgment in adapting to operational needs and ensuring workflow continuity.
Obtain identification, accurately enter billing information, and collect payments when required.
Follow departmental policies, procedures, safety protocols, and compliance standards.
Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities