Phlebotomist III Territory

Quest Diagnostics • Rock Hill, SC

8d • Hybrid

About The Position

This role involves traveling within an assigned territory to provide professional phlebotomy services at various locations including Patient Service Centers (PSCs) and Client Offices (IOPs). The primary focus is on accurate specimen collection, patient identification, and adherence to testing protocols to ensure high-quality laboratory results. Effective communication is essential for creating a professional and efficient experience for patients, staff, and clients. The position requires independent work with a consistently low error rate, handling complex collections and challenging patient/client situations. A key aspect of this role is demonstrating the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement, to maintain service and operational excellence.

Requirements

• Three years of phlebotomy experience required.
• High School diploma or equivalent.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English Required
• Travel Required

Nice To Haves

• Customer service in a retail or service environment.
• Phlebotomy accredited program, medical assistant or paramedic training.
• Professional medical certification strongly desired (medical assistant, phlebotomy, or similar).

Responsibilities

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
• Handle difficult draws, including pediatric, geriatric, and hard sticks, with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage.
• Research test/client information and verify all written and electronic orders using lab technology systems or directory of services.
• Provide exemplary professional, respectful, and efficient service to all patients and clients.
• Use strong verbal and written communication, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
• Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
• Ensure that daily office activities are completed accurately and on time.
• Maintain reliable transportation and meet travel expectations for the role.
• May act as a mentor to on-site staff, providing guidance and support.
• Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting specimen issues.
• Demonstrate strong judgment in independently adapting to operational needs and ensuring workflow continuity.
• Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including patient information confidentiality.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

• Day 1 Medical
• supplemental health
• dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED