Phlebotomist Float

TalentBurst•East Lyme, CT

About The Position

The Phlebotomist III Floater provides coverage across multiple locations and roles, ensuring that daily activities in patient service centers, mobile services, long-term care, and in-office phlebotomy are completed accurately and on time. The role emphasizes leadership, process excellence, confidentiality, and accuracy of patient information. Depending on business needs, the employee may work in a doctor’s office, patient service center, house-call setting, or long-term care facility. The Phlebotomist III Floater may lead one or more on-site patient service representatives and serve as a coach, mentor, instructor, and resource for new employees. The role also includes onboarding new clients, acting as an on-site staff contact, and providing regular input to the group lead or supervisor. Some assignments involve high-complexity or high-volume practices requiring advanced phlebotomy skills and strong customer-facing communication, problem-solving, and collaboration with functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics. The employee must manage multiple priorities in a high-volume setting. The posting lists hours of 6 a.m. to 6 p.m., a duration of 3+ months, and a requirement for a driver’s license with a clean MVR record.

Requirements

High school diploma or equivalent.
Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Driver’s license with a clean MVR record.
Keyboard and data-entry experience.
Ability to handle multiple priorities in a high-volume setting.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
At least three years of experience in a patient service center or in-office phlebotomy environment.
Customer service experience in a retail or service environment.

Responsibilities

Provide coverage at multiple locations and across multiple roles.
Complete daily patient service center, mobile, long-term care, and in-office phlebotomy activities accurately and on time.
Demonstrate leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.
Work in a doctor’s office, patient service center, house-call environment, or long-term care setting as business needs dictate.
Step in for a Phlebotomist III Floater and lead one or more on-site patient service representatives.
Coach, mentor, instruct, and advise new employees; provide effective onboarding services to new clients.
Act as the on-site point of contact for staff and provide regular input to the group lead or supervisor.
Support customers in high-complexity or high-volume practices requiring specialized phlebotomy and customer-facing skills.
Communicate, solve problems, and collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics as needed.
Handle multiple priorities in a high-volume setting.