Phlebotomist II

Mass General Brigham•Danvers, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position is responsible for collecting and processing blood specimens from patients for laboratory testing. The role operates with a moderate level of supervision, identifying and resolving common issues independently, and provides effective training and education to new employees and students as assigned. This position requires patient care.

Requirements

High School Diploma or Equivalent required
Experience in phlebotomy 1-2 years required
Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
Demonstrates problem-solving skills and can manage complex patient collections.
Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.

Nice To Haves

Phlebotomy Technician [National Certification] - Generic - HR Only preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Responsibilities

Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
Troubleshoots and resolves specimen, order, and common operational issues within the work area.
Provides some training and education to new staff and students.
Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
Works fluently with computer programs and systems, and complies with HIPAA regulations.
Performs other tests, administration, and specimen collection as assigned.