Phlebotomist II Territory

Quest Diagnostics•Mission Viejo, CA

3d•Remote

About The Position

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV). Phlebotomist II Territory - Mission Viejo, CA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends. Successful candidates may be eligible to receive annual performance bonus compensation. Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Requirements

Two years of phlebotomy experience required.
High School diploma or equivalent.
Phlebotomy certification required in CA, NV, WA, and LA.
English Required
Travel Required
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Nice To Haves

Customer service in a retail or service environment.
Phlebotomy accredited program, medical assistant or paramedic training.
Professional medical certification strongly desired (medical assistant, phlebotomy, or similar)

Responsibilities

Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy.
Perform data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
Provide strong professional, respectful, and efficient service to all patients and clients.
Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
Perform accurate data entry for patient registration, test order entry, and billing information.
Communicate collection procedures clearly and address patient questions.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.
Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
Ensure that daily activities of the office are completed accurately and on time
Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities