Phlebotomist II - Site Lead
About The Position
This role is for a Phlebotomy Representative - Site Lead in Ocoee, FL, working Monday to Friday, 6:00 AM to 3:00 PM, with rotational weekends. The position involves delivering professional phlebotomy services, ensuring accurate specimen collection, patient identification, and adherence to testing protocols. The Site Lead will communicate effectively to create a professional and efficient experience for patients, staff, and clients, handle more complex collections and patient/client situations, and support on-site staff. The role requires demonstrating the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The pay range is $22.36+ per hour, with offers based on skills, training, experience, education, certifications, and market factors. Successful candidates may be eligible for annual performance bonuses.
Requirements
- Two years of phlebotomy experience required.
- High School diploma or equivalent.
- Phlebotomy certification required in CA, NV, WA, and LA.
- Keyboard/data entry experience.
- Ability to perform accurate, error-free work in a fast-paced setting, while helping team with difficult draws.
- Proven skill with phlebotomy, including pediatric and geriatric collections.
- Strong communication skills and ability to adapt to change.
- English required.
- Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
- Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
- Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
- Extensive use of phone and computer; frequently communicating in English with patients and clients.
Nice To Haves
- Customer service experience.
- Phlebotomy accredited program, medical assistant or paramedic training.
Responsibilities
- Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
- Handle difficult draws, including pediatric, geriatric, and hard sticks, with a consistently low error rate.
- Obtain patient identification and signatures to confirm specimen labeling accuracy.
- Perform data entry as necessary.
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage.
- Research test/client information and confirm/verify written and electronic orders.
- Independently resolve routine patient and client concerns and escalate non-routine issues.
- Communicate professionally with clients to resolve, refer, and/or document problems.
- Provide professional, respectful, and efficient service to all patients and clients.
- Use strong verbal and written communication, problem-solving, and collaboration skills.
- Perform accurate data entry for patient registration, test order entry, and billing information.
- Maintain a clean, orderly, and welcoming collection environment.
- Handle multiple priorities in a high-volume setting.
- Direct daily operations at the site, following Standard Operating Procedures (SOPs).
- Coach on-site staff as necessary.
- Act as a mentor and resource for new and tenured employees.
- Ensure daily office activities are completed accurately and on time.
- Assist with site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
- Obtain identification and accurately enter billing information and collect payments when required.
- Follow departmental policies, procedures, safety protocols, and compliance standards.
- Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
- Support routine administrative tasks including supply stocking, maintaining logs, sanitizing, filing, email use, and answering phones.
- Complete all training and maintain current phlebotomy skills and knowledge.
Benefits
- Day 1 Medical
- supplemental health
- dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
