Phlebotomist II Site Lead

Quest Diagnostics•Valley Stream, NY

About The Position

The Phlebotomist II Site Lead represents Quest Diagnostics to patients and collects quality blood samples, prepares specimens for laboratory testing, and follows established practices and procedures. The role involves direct patient contact and explaining procedures while creating an atmosphere of trust and confidence. The Site Lead directs daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) location and may lead one or more on-site Patient Service Representatives (PSRs). The position emphasizes process excellence, confidentiality, and accuracy of patient information. Successful applicants may be assigned to a doctor's office, patient service center, house-call environment, long-term care setting, or other location as business needs dictate. The schedule is Monday through Friday, varying between 7:00 AM and 6:00 PM, with rotational Saturdays from 7:00 AM to 1:00 PM. Travel and flexible hours may be required to cover multiple locations with minimal notice.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including PSC, mobile, long-term care, and in-office phlebotomy locations, with minimal notice.
Ability to lift and carry objects frequently in the 1–15 pound range, occasionally in the 16–25 pound range, and seldom in the 26–40 pound range; objects over 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform extended eye-hand coordination and frequent to constant repetitive tasks with the dominant hand.
Ability to travel and use a phone and PC extensively; fine hand dexterity and steadiness; and ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Commitment to Quest Diagnostics policies and procedures, including the company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to communicate effectively in English.
Ability to produce quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; embrace change; and demonstrate knowledge of the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.

Nice To Haves

At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.
Phlebotomy certification (preferred; required in certain states).

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Accurately complete patient registration, test-order entry, and management of standing orders.
Enter billing information, collect payments when required, and safeguard assets and credit card information.
Process specimens as required, including labeling, centrifuging, splitting, and freezing.
Perform assigned clerical duties such as data entry, inventory, stocking supplies, and answering phones.
Read and comply with departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Verify patient demographic information and initials, and obtain the patient's post-venipuncture signature to confirm tubes were labeled in their presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain required phlebotomy logs, including maintenance and temperature logs, in a timely manner.
Complete training courses and keep current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the work group.
Perform Point of Care testing at sites where needed and complete required training and competency evaluations per SOP.
With appropriate training, mentor and support new employees as they transition into the PSC work environment and learn established procedures.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Assist with preparing schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and advise the group leader or supervisor of repairs or maintenance needs.
Act as a coach, mentor, instructor, and resource advisor for new employees; serve as the on-site staff contact and provide regular input to the group lead or supervisor.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential annual performance bonus compensation.