ENTRY Phlebotomist I
About The Position
The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also utilize Phlebotomy skills to grow within the company. The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
Requirements
- Ability to handle patients with care and compassion while assisting with check-ins.
- Willingness to work both in the lobby and in a draw room to help cover breaks.
- High school diploma or equivalent (REQUIRED - no exceptions).
- Phlebotomy experience is required, even if just an intern/externship.
- Minimum of 1-2 years of client-facing customer service (REQUIRED).
- Keyboard/data entry experience a must.
Nice To Haves
- Utilize Phlebotomy skills to grow within the company.
Responsibilities
- Greet patients upon arrival and answer questions or concerns with care and compassion.
- Maintain the integrity of the waiting area.
- Assist with breaks when other Phlebotomists are unavailable.
- Utilize Phlebotomy skills to grow within the company.
- Create an atmosphere of trust and confidence while explaining procedures to patients.
- Demonstrate excellence in customer care, focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
- Perform daily activities accurately and on time under the direction of the area supervisor.
- Maintain a safe and professional environment.
- Maintain required records and documentation.
- Demonstrate organizational commitment and promote a positive image.
- Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
- Help patients check in at the kiosk and feel more comfortable while waiting for lab work.
- Fill in for breaks and cover for staffing shortages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
