Phlebotomist/Front Desk

One Medical • Reston, VA

2d • Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by challenging the industry status quo. We are transforming healthcare by improving the experience for patients, providers, employers, and health networks. Our services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since February 2023, One Medical has been part of Amazon, with a shared goal of delivering exceptional healthcare to more people and achieving better health outcomes. We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

As a One Medical Phlebotomist/Front Desk (internally known as Patient Care Specialist), you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service. Your role involves removing barriers to care to ensure an exceptional in-office patient experience. You will be responsible for the office environment, ensuring the lobby aligns with the One Medical brand. As the first point of contact for patients, you will also provide support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player with innovative problem-solving skills, capable of handling various tasks and challenges. You will combine excellent specimen collection techniques with tactful interpersonal skills in all patient interactions, both at the front desk and in the lab. Strong verbal and written communication skills are essential. You should be able to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness is key to utilizing strengths and developing areas for growth. You will thrive in a culture that emphasizes feedback and growth, and be nimble in responding to patient and team needs. An unwavering drive to help and serve others, creating amazing moments for members and teammates, is crucial.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Experience with remote teams.

Responsibilities

• Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide best-in-class venipuncture services for a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Benefits

• Competitive salary: $22.75 - $24.25 per hour based on a full-time schedule.
• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED