Phlebotomist/Donor Collections Technician - Christiana

Blood Bank of Delmarva•Newark, DE

2d•Onsite

About The Position

Blood Bank of Delmarva (BBD) is seeking a Donor Collections Technician for their Christiana Donor Center in Newark, DE. No prior medical experience is needed, as comprehensive training is provided. The role focuses on providing excellent customer service to blood donors and performing whole blood collection procedures. This position is considered essential during severe weather or emergency operations. The training program includes 6-8 weeks of paid training, with the initial 3-4 weeks conducted in a classroom setting at the Christiana Donor Center/HQ in Newark, DE. BBD is committed to work-life balance and encourages individuals seeking a healthcare role to apply.

Requirements

Valid Driver’s License is required
High School Diploma or equivalent
Minimum of 2 years of face-to-face customer service experience
Minimum of 1 years of successfully managing multiple tasks in a fast paced working environment

Nice To Haves

No medical experience needed! We train individuals that are naturally welcoming and committed to carrying out our mission by providing excellent customer service to our donors.

Responsibilities

Performs whole blood collection procedures and allied activities in the donor room in accordance with BBD guidelines.
Prepares for donor interviews and blood collection by ensuring that interview materials and phlebotomy equipment and supplies are set up and/or operable in keeping with QC standards.
Conducts donor interviews in a confidential professional manner to determine donor eligibilities according to BBD standards.
Initiates whole blood procedures and monitors the donor’s progress, according to BBD collection guidelines. Ensures the unit weight is within BBD standard and was collected within acceptable time frame. Provides prompt responses to adverse donor reactions.
Performs post draw activities including but not limited to cleaning equipment, re-stocking supplies, and removing/storing supplies in a controlled area.
Performs a variety of miscellaneous duties including, but not limited to, recruiting and scheduling of automated donor appointments, biohazard cleanups, dating of supplies, re-stocking, recovery room duty, posting phlebotomy and screening results, and directing donors to the canteen.
Greets donors warmly and performs registration of donors in the BBCS system. Provides donors with required educational materials.
Will be assigned to other fixed sites or mobile blood drives as needed.
Exemplifies BBD’s Customer Service Mission and Core Values.