Phlebotomist - Donor Collections Tech I / MUO I

New York Blood Center Enterprises•Saint Joseph, MO

6d•Hybrid

About The Position

This position is responsible for performing whole blood collection in donor centers and mobile sites; conducts donor registration, interviews, draw, and donor care; performs regulated pre- and post-collection functions including storage and transportation of blood; promotes a positive organizational image; designated as essential during severe weather or emergency operations. $2,500.00 Sign On Bonus Available

Requirements

High School Diploma or General Educational Development (GED).
Experience interacting with customers or the public in a service-oriented setting.
Ability to read and interpret medical, technical, regulatory, and quality procedures.
Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems.
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
Effective written and oral communication; strong attention to detail and organization; accurate numeric transcription.
Persuasive and customer service skills; cultural competency to communicate effectively with diverse individuals and groups.
Resolve donor and customer concerns and maintain composure under pressure.
Work in a team environment or independently; be responsive and available to management as issues arise.
Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures.
Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role.
Valid MO Class E Driver's License or KS Class C Driver's License with excellent driving history.
Must have and maintain Dot physical examination.

Nice To Haves

Experience in a healthcare environment and/or phlebotomy; knowledge of basic medical terminology.

Responsibilities

Provide excellent customer service by acknowledging the donor, treating donors in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
Perform all aspects of whole blood collection as required.
Conduct donor interviews and evaluate donor suitability based on current Standard Operating Procedures and criteria.
Obtain and document donor hemoglobin and vital signs (blood pressure, pulse, temperature, weight, and height).
Maintain confidentiality of all donor information.
Perform site preparation, phlebotomy, and discontinuation of whole blood procedures; monitor donor progress and respond promptly to adverse reactions; ensure collected product meets standards.
Perform pre- and post-draw activities including quality control, processing and packing of blood products, cleaning equipment, restocking supplies, proper handling of controlled supplies, and assisting with pre-draw setup and post-draw packing for mobile operations.
Works in donor centers and mobile collection sites as assigned; travels between sites as required to meet operational needs.
Set up and break down mobile site equipment before and after mobiles, assist in phlebotomy area with discontinuing units, filling tubes and helping with reactions.
Ensure all necessary equipment/supplies are placed and/or stored on the vehicle before departure.
Perform additional functions related to care of blood after collection including storage and transportation.
Must have and maintain a valid operator’s license (MO Class E or KS Class C) and a clean driving record.
Must have and maintain Dot physical examination.