Phlebotomist / Administrative Assistant

One Medical•New York, NY

5h•Onsite

About The Position

One Medical is a primary care solution dedicated to making quality care more affordable, accessible, and enjoyable through seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Having joined Amazon in February 2023, One Medical aims to expand its reach and impact more lives by delivering exceptional healthcare. The company is committed to building a diverse, driven, and empathetic team, fostering an environment where everyone can thrive. As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you will be crucial in providing an exceptional patient experience by performing venipuncture and other clinical support services. You will serve as a patient ambassador, mastering human connection and service to remove barriers to care and ensure a positive in-office experience. This role involves being the first point of contact for patients, maintaining the office lobby's appearance, and offering support to the Practice Coordinator, Operations Manager, or providers. The ideal candidate is a strong team player with innovative problem-solving skills, excellent specimen collection technique, tactful interpersonal skills, and strong verbal and written communication. You should be adept at identifying and delivering customer-centric solutions with empathy and compassion, possess self-awareness for growth, and thrive in feedback-oriented cultures that are nimble in responding to patient and team needs. An unwavering drive to help and serve others and create positive moments for members and teammates is essential.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Nice To Haves

Additional experience with remote teams

Responsibilities

Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, and vitals
Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% (for practicing clinicians)
UpToDate Subscription - An evidence-based clinical research tool (for practicing clinicians)
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education (for practicing clinicians)
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience (for practicing clinicians)
Discounted rate to attend One Medical’s Annual REAL primary care conference (for practicing clinicians)