Phlebotomist / Administrative Assistant (Tuesday-Saturday)

One Medical • Austin, TX

2d • Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. With seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns, One Medical has been delighting people for fifteen years. In February 2023, One Medical joined Amazon, with a shared goal of delivering exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As the company grows, it is building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. The Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) will provide an exceptional patient experience by performing venipuncture and other clinical support services. This role involves being an ambassador for patients, mastering human connection, and driving service excellence to remove barriers to care. The individual will ensure the office lobby reflects the One Medical brand, serve as the first point of contact for patients, and provide support as requested by the Practice Coordinator, Operations Manager, or providers. This role requires strong teamwork, innovative problem-solving skills, excellent specimen collection techniques, tactful interpersonal skills, and strong verbal and written communication. The ideal candidate will identify opportunities, deliver customer-centric solutions with empathy, focus, and compassion, and demonstrate self-awareness to leverage strengths and develop areas for growth. They will thrive in a feedback-oriented culture that is nimble in responding to patient and team needs, with an unwavering drive to help and serve others.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Additional experience with remote teams is a plus.

Responsibilities

• Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED