Phlebotomist / Administrative Assistant (Monday - Friday)

One Medical•Palo Alto, CA

11h•Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since February 2023, One Medical has been part of Amazon, with a shared goal of delivering exceptional health care to more consumers and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service. Your role involves removing barriers to care, ensuring a positive in-office experience, and maintaining the office's on-brand appearance. You will be the first point of contact for patients and provide support as requested by the Practice Coordinator, Operations Manager, or providers. You are expected to be a strong team player, utilize innovative problem-solving skills, and combine excellent specimen collection techniques with tactful interpersonal skills. Strong verbal and written communication, customer-centric solutions, empathy, focus, and compassion are essential. Self-awareness, a desire to grow in a feedback-oriented culture, and nimbleness in responding to patient and team needs are also key. An unwavering drive to help and serve others and create amazing moments is highly valued.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
An active phlebotomy certification to practice in CA.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams.
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

Additional experience with remote teams a plus.

Responsibilities

Use C-I-CARE framework in all patient interactions, both clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics.
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.