Phlebotomist / Administrative Assistant (Kendall Square)
About The Position
One Medical is seeking a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) for their Kendall Square office. This role is crucial in providing an exceptional patient experience, offering venipuncture and other clinical support services. The individual will act as a patient ambassador, removing barriers to care and ensuring the office environment reflects the One Medical brand. This position serves as the first point of contact for patients and provides support as directed by the Practice Coordinator, Operations Manager, or providers. The ideal candidate is a strong team player with innovative problem-solving skills, combining excellent specimen collection techniques with tactful interpersonal skills. They should possess strong verbal and written communication abilities, identify opportunities for customer-centric solutions with empathy and compassion, and demonstrate self-awareness for continuous growth. One Medical values a culture focused on feedback, growth, and adaptability to patient and team needs, with an unwavering drive to help and serve others.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- A High School Diploma or equivalent.
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multi-disciplinary teams.
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
Nice To Haves
- Additional experience with remote teams is a plus.
Responsibilities
- Use C-I-CARE framework in all patient interactions, clinical and administrative, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
- Provide venipuncture services for a diverse patient population (pediatrics to geriatrics).
- Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
- Assist members beyond the lab room by answering patient messages, following up on lab cases, and supporting providers and the virtual medical team with clerical duties including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
- Perform all front of house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
- Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad hoc requests.
- Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
- Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily tasks.
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical’s Annual REAL primary care conference
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
