Phlebotomist / Administrative Assistant - Totem Lake
About The Position
One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since joining Amazon in February 2023, One Medical is focused on delivering exceptional health care to more people and is building a diverse, driven, and empathetic team in an environment where everyone can thrive. As a Lab Services Specialist/ Member Support Specialist at one of their offices, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service, removing barriers to care and ensuring a positive in-office experience. You will also be responsible for maintaining the office lobby's appearance to align with the One Medical brand, serving as the first point of contact for patients, and providing support as directed by the Practice Coordinator, Operations Manager, or providers. The role requires strong teamwork, innovative problem-solving, excellent specimen collection techniques, tactful interpersonal skills, and strong verbal and written communication. You should be adept at identifying opportunities, delivering customer-centric solutions with empathy, focus, and compassion, and possess self-awareness to leverage strengths and develop areas for growth. The ideal candidate thrives in a feedback-oriented culture, is adaptable to patient and team needs, and has an unwavering drive to help and serve others.
Requirements
- An active phlebotomy certification to practice in WA
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
Nice To Haves
- Successful completion of an Amazon Career Choice training program
Responsibilities
- Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
- Provide venipuncture services for a diverse patient population (pediatrics to geriatrics).
- Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
- Continue member care beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
- Perform all front of house duties including check-in/check-out, insurance verification, paperwork tasks, prepping tests, and meeting service level expectations.
- Contribute to team development through rounding, team huddles, problem-solving, and supporting in-office providers with ad hoc requests.
- Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
- Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily tasks.
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical’s Annual REAL primary care conference
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
