Phlebotomist/Administrative Assistant Trainee - Float

One Medical • Phoenix, AZ

8h • Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. With seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns, One Medical has been serving people for fifteen years. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes. As the company grows, it is building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. This role, internally known as a Flex Lab Services Specialist/Member Support Specialist Trainee, offers a launch into a healthcare career with full training provided in phlebotomy and other clinical procedures. No prior experience is required. The role involves providing exceptional care and support to patients, training in venipuncture and other clinical support services, removing barriers to care, and serving as the first point of contact for patients. Trainees will also manage the office space and provide support as requested by management. This position supports multiple offices within a market and requires strong teamwork, innovative problem-solving, empathy, focus, and compassion. The ideal candidate will have tactful interpersonal skills, thrive in a feedback-oriented culture, and be adaptable to the needs of patients and the team.

Requirements

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Experience with remote teams.

Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) for team and patient interactions and daily work completion.
• Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
• Successfully complete One Medical clinical training and state-required education and/or certifications within the first six months of employment (One Medical sponsored).
• Obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics (upon successful completion of training).
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs (upon successful completion of training).
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization (upon successful completion of training).
• Care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting (upon successful completion of training).

Benefits

• Competitive salary on day one: starts at $18.00 per hour based on a full-time schedule.
• Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $21.50 per hour based on a full-time schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED