Phleb / CS Representative I - Exam One

Quest Diagnostics•Louisville, KY

21h•Onsite

About The Position

This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner. The pay range is $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Requirements

Minimum one year customer service experience
One year phlebotomy experience with pediatric and geriatric patients.
Ability to work in a rapidly changing environment.
Ability to effectively communicate in English.
Excellent interpersonal and communication skills.
Ability to type 40 wpm.
Basic computer skills in Microsoft office with the ability to learn new software.
High School Diploma or Equivalent (Required)
English (Required)

Nice To Haves

Urine or hair follicle collection experience
EKG experience
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
Phlebotomy or Medical Assistant certification

Responsibilities

Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports.
Documents all calls and submits problem or difficult calls to the manager.
Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
Other duties as assigned.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities