Philanthropy Systems Manager

Harvest Hope Food Bank • Columbia, SC

1d • $60,000 - $65,000 • Onsite

About The Position

The Philanthropy Systems Manager is responsible for managing Harvest Hope Food Bank's donor database, gift processing, reporting, documentation, and data quality control in support of fundraising and donor engagement activities. This position serves as the primary administrator of the organization's donor CRM and directly oversees both the strategic and transactional components of development operations.

Reporting to the Director of Philanthropy, this role supports the reporting and analytical needs of the Vice President of Resource Development and Engagement and works closely with Development leadership and staff to ensure accurate gift processing, timely donor acknowledgments, reliable reporting, and compliance with donor intent and organizational standards.

Requirements

• Bachelor's degree in Business Administration, Data Analytics, Nonprofit Management, or a related field or three or more years of experience in nonprofit development operations, database management, or related field.
• Required experience managing a donor CRM system.
• Strong analytical, organizational, and attention-to-detail skills
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to clearly articulate Harvest Hope Food Bank's mission

Nice To Haves

• Experience with GiveEffect and NetSuite preferred.

Responsibilities

• Serves as primary administrator for the donor CRM, including system configuration, user access, data standards, and ongoing maintenance.
• Retrieves mail, bank scan files, and documentation related to gift processing.
• Enters and verifies gifts in GiveEffect, including checks, ACH, pledges, tributes, soft credits, and adjustments.
• Conducts daily and weekly quality control reviews to ensure accuracy, completeness, and compliance with donor intent.
• Maintains data integrity through regular audits, deduplication, and ongoing data hygiene.
• Generates individual and organizational thank-you lists for Development staff.
• Produces and mails weekly donor acknowledgment letters.
• Manages pledge reminder processes and ensures timely donor follow-up.
• Ensures all gifts are acknowledged in accordance with organizational standards.
• Produces weekly giving and activity reports for Development leadership.
• Prepares monthly performance, lapsed donor, retention, and pipeline reports.
• Maintains dashboards and moves management tracking tools.
• Responds to ad hoc data pulls and reporting requests.
• Supports prospect research, list preparation, and data segmentation for mailings and campaigns.
• Supports reconciliation processes and alignment between GiveEffect and NetSuite in coordination with Finance.
• Ensures donor restrictions, preferences, and documentation are accurately recorded and honored.
• Supports audit preparation and internal information requests related to fundraising activity.
• Develops, documents, and maintains standard operating procedures related to gift processing, reporting cycles, data standards, and compliance.
• Identifies opportunities for process improvement and efficiency.
• Performs other development-related duties as assigned.
• Maintains strict confidentiality regarding all donor records, transactions, data, research, and communications.
• Demonstrates a commitment to the mission of Harvest Hope Food Bank and to ending hunger in South Carolina.
• Displays the ability to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
• Supports a culture of continuous improvement by identifying and communicating process improvements.
• Follows all safety policies and procedures.
• Acknowledges that HHFB team members are considered emergency responders and may be called upon to perform regular or emergent duties during declared emergencies.

Benefits

• Full support and career development resources to expand your skills, enhance your expertise and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates empower each other.
• Generous Total Rewards Plan - comprising health, finance, and wealth work/life balance.
• 13 Paid Holidays
• Paid Annual Leave - the longer you work here, the more you earn.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager