Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rocky Mount, NC

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to prepare participants to earn Pharmacy Technician Certification Board (PTCB) certification and develop a portable credential for advancement in the pharmacy care industry. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription dispensing and workflow, provides customer service, and may assist with clinical services and inventory management. Technicians earn and maintain required certification or registration, attend requested training, and continue developing their pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues to support a positive customer experience.
Model customer-service best practices, build relationships with valuable customers, and assist customers in locating over-the-counter products.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications, verify prescriptions, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to health groups and care facilities.
Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special projects and tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.