Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Austin, TX

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced knowledge and skills, help participants work toward Pharmacy Technician Certification Board (PTCB) certification, and support the skills needed in pharmacy care. The training provides a nationally recognized, portable credential and a pathway into healthcare for new or experienced pharmacy workers. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.

Requirements

Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of retail experience preferred.
Prior Walgreens work experience preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; model customer-service practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and comply with state, federal, and company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing, including outreach to health groups, retirement homes, and nursing homes.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.