Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Portage, MI

18h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. The apprenticeship provides an entry point into health care and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy operations, prescription processing, customer service, inventory, and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach other pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Must comply with state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and providing a positive customer experience.
Model and share customer service best practices, build relationships with valuable customers, and provide proactive assistance.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies and procedures.
Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and health organizations through provider outreach and detailing.
Maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.