Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • St. Johns, MI

1d • $17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience.

Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and support preparation for PTCB certification. Technicians must earn and maintain PTCB certification through the designated training program and/or any certification or registration required by the state; PTCB certification is otherwise required for promotion to senior technician.

The role also includes prescription processing, customer service, cash register and clerical duties, workflow support, inventory activities, and assistance with clinical services as required. The position requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties in accordance with regulations, policies, and procedures.
• Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach technicians using pharmacy systems and cashiers using pharmacy registers.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Build strong relationships with valuable customers and support positive relationships with the local medical community and other healthcare providers.
• Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
• Assist the pharmacist with clinical services as required, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
• Help maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed