Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Yuba City, CA

11d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered pharmacy support, interact with customers, and build patient relationships. Walgreens offers an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides foundational and advanced instruction, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, prescription processing, customer service, inventory, and other assigned duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Technicians are expected to maintain required certification or registration and continue developing their pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Comply with state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify that the medication is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and other activities.
Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.