Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Richmond, VA

23d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced knowledge, learning activities, resources, and on-the-job experience to help apprentices work toward Pharmacy Technician Certification Board (PTCB) certification and develop the skills required in pharmacy care. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting other Pharmacy Department duties. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers in pharmacy-system and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Perform pharmacy duties under direct pharmacist supervision and in accordance with state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; provide a positive customer experience and build relationships with valuable customers.
Model and share customer-service best practices with team members.
Assist the pharmacist in pharmacy practice under supervision and in compliance with applicable laws, regulations, and company policies; follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing, including outreach to health groups and care facilities.
Maintain adequate pharmacy supplies and ensure the department is clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.