Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service, customer interaction, and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge, skills, and on-the-job experience and help participants pursue Pharmacy Technician Certification Board (PTCB) certification. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens will train candidates, whether new to pharmacy work or experienced. The technician supports prescription processing and filling, pharmacy workflow, customer service, cash register operations, claims processing, inventory management, and pharmacy department upkeep. The position may also support clinical services and relationships with local healthcare providers. The employee earns and maintains applicable PTCB or state-required certification and completes requested training and continuing education.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter and obtain patient and drug information and process prescriptions accurately.
- Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products.
- Answer telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently; perform other assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for overages, shortages, order errors, or damaged prescription drugs.
- Assist pharmacists with clinical services as required, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help develop and maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
- Engage customers and patients, greet them, offer help, resolve issues, answer questions, and provide courteous and proactive service.
- Model customer service best practices and develop relationships with valuable customers.
- Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
