Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, the role assists in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. Pharmacy technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy knowledge and skills, and to prepare participants for PTCB certification. Technicians must earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician. The position also involves prescription processing, customer service, cash register duties, workflow assistance, inventory management, clerical work, and support for clinical services. Technicians attend manager-requested training, earn continuing education credits, and maintain current knowledge of healthcare and pharmacy developments.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; follow the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company procedures for errors and the Quality Improvement Program.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and build relationships with valuable customers.
- Model and share customer service best practices with team members.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently; perform other clerical duties as assigned.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples when required; help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers, groups, and care facilities.
- Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and earn continuing education credits.
- Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
