Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Greenfield, WI

17d

About The Position

Walgreens Pharmacy Technician positions focus on patient-centered service, customer interaction, and building strong patient relationships. The Pharmacy Technician Apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced knowledge, learning activities, resources, and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) certified and advance in pharmacy care. Walgreens provides training and support, including access to pharmacy technology. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service and pharmacy operations, and may assist with clinical services. The position requires English fluency and a flexible schedule, including evening and weekend hours. Compensation depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Work under direct pharmacist supervision and follow applicable state, federal, and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices, build relationships with valuable customers, and assist customers in locating over-the-counter products.
Enter patient and drug information; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures; adhere to Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and organizations through provider outreach and detailing.
Help maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.