Pharmacy Technician - PCC
About The Position
Altruix is a high-touch pharmacy dedicated to serving behavioral health and intellectual & developmental disability populations. Through our pharmacy expertise, Medherent technology, and specialized packaging, we promote medication adherence and improve patient outcomes. Our services help clients take medications as prescribed while reducing administrative burden for providers. Altruix customers achieve measurable results, including 90% adherence rates and a 40% reduction in ER and hospital-related costs. The Patient Care Coordinator (PCC) Pharmacy Technician serves as a primary point of contact for patients, providers, and internal teams, supporting the coordination of specialty medications and ensuring timely access to therapy. This role is responsible for managing incoming prescriptions, maintaining patient profiles, supporting prior authorization and insurance workflows, and delivering a high level of customer service throughout the patient journey. This position is ideal for someone who thrives in a fast-paced, detail-oriented, and patient-focused environment, with strong communication skills and the ability to manage multiple workflows.
Requirements
- High School Diploma or GED required
- Active Pennsylvania Board of Pharmacy registration as a Pharmacy Technician
- Previous experience in a pharmacy, specialty pharmacy, or healthcare setting
- Strong attention to detail and ability to manage multiple tasks
- Basic computer skills and ability to learn pharmacy systems
- Strong communication and customer service skills
Nice To Haves
- Experience in specialty pharmacy, prior authorizations, or insurance verification
- Familiarity with specialty medications and patient support workflows
- Experience with pharmacy systems (SuiteRx, Framework, PrimeRx, or similar)
- National certification (CPhT) preferred
Responsibilities
- Input patient data and specialty medication orders into pharmacy systems (data entry)
- Serve as a primary point of contact for assigned patients, providers, and facilities
- Coordinate with internal teams, providers, and payers to support timely medication access
- Support prior authorization, insurance verification, and benefits investigation workflows
- Process inbound prescriptions, faxes, and documentation; update patient profiles accordingly
- Maintain open communication with providers to clarify prescriptions and resolve issues
- Track and follow up on pending prescriptions, authorizations, and documentation
- Assist with medication fulfillment, packaging, and labeling as needed in accordance with state regulations
- Ensure all documentation is complete, accurate, and compliant with regulatory requirements
- Participate in inventory activities and assist with returns processing when applicable
- Provide high-touch customer service to patients and healthcare providers
- Assist in training new employees and support team members as needed
- Escalate issues or concerns to the Pharmacy Manager promptly
- Answer incoming calls and respond to inquiries professionally
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision, Life Insurance, and Long-Term Disability
- 401(k) program
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
