Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Kankakee, IL

18d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized earn-while-you-learn training program that offers foundational and advanced knowledge, learning activities, and on-the-job experience to prepare apprentices to become certified pharmacy technicians. The program supports pursuing a portable Pharmacy Technician Certification Board (PTCB) credential and developing the skills needed for pharmacy care work. Under the pharmacist's direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. Responsibilities include using pharmacy systems to obtain patient and drug information and process prescriptions, providing customer service, supporting pharmacy operations and inventory, and completing assigned clerical and maintenance tasks. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not earned through the training program.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer service best practices, develop relationships with valuable customers, and assist customers in locating over-the-counter products when possible.
Under pharmacist supervision, assist in the practice of pharmacy in compliance with state, federal, and company requirements and the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, ensure data is entered correctly, process prescriptions, retrieve and count medications, and verify medicines and potential interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.