Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Brockton, MA

12d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, prescription processing, patient and drug information, customer service, and other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach other pharmacy technicians and cashiers in using pharmacy systems and registers. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Walgreens prefers candidates with retail experience, particularly prior Walgreens experience, along with math, computer, inventory-control, or PTCB credentials. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and Walgreens policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify prescriptions, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, operate the assigned cash register, and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, offer product assistance, and provide a positive customer experience.
Build strong relationships with valuable customers and model customer-service best practices for team members.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
When needed, assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and community organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies, maintain respectful relationships with coworkers, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy registers.