Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Willowbrook, IL

6d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and support preparation for Pharmacy Technician Certification Board (PTCB) certification. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy operations, prescription processing, customer service, and other Pharmacy Department duties. The role also includes training and continuing education to maintain required pharmacy knowledge and skills.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and in other Pharmacy Department duties in accordance with applicable laws and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare communities through provider detailing and outreach to groups and care facilities.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain current pharmacy and healthcare knowledge.