Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Cape Coral, FL

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support a patient-focused pharmacy and help customers while developing patient relationships. The apprenticeship offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the pharmacist’s direct supervision and in accordance with applicable regulations and company policies, the technician assists in pharmacy operations, processes prescriptions and patient and drug information through pharmacy systems, and provides customer service. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operations. The role includes prescription processing, workflow and inventory support, cash register duties, clerical work, and assistance with clinical services as required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and follow company procedures related to pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, offer assistance, and deliver a positive customer experience.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical providers and health organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.