Pharmacy Technician

CVS Health•East Meadow, NY

19h•Onsite

About The Position

CVS Health is dedicated to building a world of health around every individual, fostering a connected, convenient, and compassionate health experience. The company aims to simplify healthcare by increasing access, lowering costs, and improving quality of care. Pharmacy Technicians play a crucial role in helping millions of people on their path to better health, from advising on prescriptions to managing chronic and specialty conditions. Lead Pharmacy Technicians, in particular, are vital in delivering compassionate care, acting as role models, mentors, and guides to the pharmacy team while supporting Pharmacists. This position in a leading retail pharmacy setting offers an opportunity to excel in a complex, high-impact, patient-focused role. The ideal candidate must be adept at triaging pharmacy tasks, balancing efficiency with accuracy, working both independently and as part of a team in a fast-paced environment, and providing excellent customer service with compassion. Adherence to ethical conduct and patient confidentiality is paramount, ensuring all medication needs and regulatory compliance standards are met.

Requirements

PTCB National Certification
Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner; Notice and understand customers’ reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues; Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
Problem Resolution: Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem; Choosing the best course of action when faced with a complex situation with several available options
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for moving from one work area to another
Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Extending hand(s) and arm(s) in any direction
Bending body downward and forward by bending spine at the waist
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
Visual Acuity: The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
May require full vaccination against COVID-19 (including any booster shots if required), where allowable under the law, unless approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

Nice To Haves

Work 30 hours or greater per week
Greater than 1 year experience as a CVS Pharmacy Technician
Experience in Inventory Specialist role

Responsibilities

Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health.
Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.
Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.
Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.
Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.
Assists Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling.
Coordinates/implements the training and development of support staff with field training team.
Willingly coaches, trains and mentors new colleagues to develop the team and share best practices.
Provides support staff performance feedback to the Pharmacy Manager to contribute to their growth and development.
Leads with heart by setting an example of outstanding performance for his or her team.
Remains flexible, provides coaching, is supportive and respectful while always striving to get better.
Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic.
Identifies opportunities and shares insight on how to improve patient care and customer service.
Provides training, acts as back up and provides mentoring and coaching to the Inventory Specialist.