Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Royal Oak, MI

10d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with coursework, learning activities, resources, and on-the-job experience designed to develop the skills and knowledge needed to become a certified pharmacy technician. The program supports candidates in pursuing Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to assist in pharmacy practice under direct pharmacist supervision and in accordance with applicable regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping until the customer is satisfied.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
Maintain adequate pharmacy supplies and ensure the department is clean, neat, orderly, and properly stocked.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.