Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lake Worth, FL

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career through an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and guide apprentices toward Pharmacy Technician Certification Board (PTCB) certification. The credential is nationally recognized and portable. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy operations, prescription processing, patient and drug information, and other Pharmacy Department duties. The role uses pharmacy systems to process prescriptions and supports a patient-centric experience by engaging with customers, building patient relationships, and providing helpful service. PTCB-certified technicians may also assist with and coach other technicians and cashiers in pharmacy systems and register operations. The role includes maintaining workflow, handling sales and claims, supporting inventory management, assisting with clinical services when required, and maintaining the Pharmacy Department. Apprentices earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend requested training, and maintain relevant pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, process prescriptions, enter information accurately, retrieve and count medications, and check for possible drug interactions.
Engage customers and patients, offer assistance, resolve customer issues, answer questions, and provide a distinctive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
When required, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and related activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special projects and tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.