Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Fairfield, CA

17d•Onsite

About The Position

The Pharmacy Technician or Pharmacy Technician Apprentice supports the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a patient-centric customer experience. Walgreens provides an earn-while-you-learn training program designed to build the knowledge, skills, and on-the-job experience needed to pursue Pharmacy Technician Certification Board (PTCB) certification. The program is recognized by ASHP and the Department of Labor. Technicians assist with prescription processing, pharmacy operations, customer service, cash handling, inventory, clerical tasks, and pharmacy maintenance. They may also support clinical services and relationships with local health care providers. Training and professional development include earning and maintaining PTCB certification or state-required certification/registration, attending requested training, and maintaining continuing education and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of retail experience preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in compliance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, and check prescriptions for accuracy and possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on an assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, help locate over-the-counter products, and deliver a positive customer experience.
Model customer-service practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report relevant overages, shortages, order errors, and damaged goods.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and health organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.