Pharmacy Technician (Bilingual in Vietnamese, Mandarin or Korean)

Clever Care Health Plan • Huntington Beach, CA

2d • $29 - $35 • Hybrid

About The Position

The Pharmacy Technician engages with members and network pharmacies to support medication adherence, ensure timely refills, and facilitate continuity of care by coordinating pharmacy-related needs and resolving access barriers. This role contributes to STARS/HEDIS performance by proactively identifying and resolving adherence gaps and escalating clinical issues to a pharmacist as appropriate.

Requirements

• High School Diploma or equivalent required
• Active Pharmacy Technician license required
• Bilingual in Vietnamese, Mandarin, Cantonese, and/or Korean required
• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
• Proficient knowledge of retail pharmacy workflow and claims adjudication
• Understanding of health plan formularies, prior authorizations, etc.
• Must be a quick learner

Nice To Haves

• Bachelor’s Degree or equivalent work experience preferred
• Two (2) years experience as a certified pharmacy technician preferred

Responsibilities

• Conduct outreach to members and caregivers regarding upcoming or overdue medication refills
• Coordinate medication refills with members and network pharmacies to ensure continuity of therapy
• Assist members in navigating pharmacy-related needs, including refill access and issue resolution
• Maintain a regular in-person presence at Clever Care Community Centers and member events
• Serve as a liaison between members and network pharmacies to resolve access or refill barriers
• Escalate clinical questions or medication-related concerns to a pharmacist or Director of Pharmacy
• Partner with the STARS/HEDIS team to identify and address medication adherence gaps
• Participate in targeted outreach and calling campaigns to improve adherence and member engagement
• Support testing and adoption of new pharmacy and member engagement technologies to improve operational efficiency and workflows
• Provide feedback on system usability, workflow gaps, and opportunities for process improvement
• Work with external vendors and access multiple platforms and portals to support member service, refill coordination, and issue resolution
• Adapt to evolving tools and systems in a process improvement-focused environment
• Accurately document member interactions and actions taken in designated systems
• Follow departmental workflows, job aids, and company policies to ensure consistent and compliant operations
• Identify workflow issues and recommend process improvements
• Participate in team meetings, training, and continuous improvement efforts
• Comply with all Federal, State, and HIPAA requirements
• Other duties as assigned

Benefits

• We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities.
• At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED