Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Eagle River, AK

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship provides an entry point to a healthcare career through an “earn while you learn” training program recognized by ASHP and the Department of Labor. Training, learning activities, resources, and on-the-job experience are intended to build foundational and advanced pharmacy skills and prepare participants to become PTCB-certified Pharmacy Technicians. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, while delivering a positive customer experience. Depending on certification and assigned duties, the technician may coach other pharmacy technicians and cashiers on pharmacy systems and registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer-service best practices and Walgreens service traits, including proactive assistance and helping customers until their needs are met.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter patient and medication information accurately and process prescriptions.
Retrieve, count, and pour medications; verify that the medication is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments.
Follow asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy registers.