Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Knoxville, TN

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under the pharmacist’s direct supervision, the role assists in the practice of pharmacy and in other Pharmacy Department duties, in accordance with applicable laws and company policies and procedures. It uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and help participants pursue Pharmacy Technician Certification Board (PTCB) certification. Technicians must earn and maintain PTCB certification through the designated program and/or any state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician. The position also includes customer service, prescription processing, cash handling, inventory and clerical tasks, support for clinical services, and ongoing training and continuing education. Walgreens will train applicants, including those new to pharmacy work.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, model customer-service practices, and build relationships with valuable customers.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting procedures and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for overages, shortages, order errors, and damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training, earn continuing-education credits, and maintain pharmacy and healthcare knowledge.