Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Old Bridge, NJ

17d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare participants to become certified pharmacy technicians and earn a nationally recognized, portable credential. Technicians assist pharmacists under direct supervision and in accordance with state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, while supporting other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in using pharmacy systems and registers. The role delivers customer service, supports prescription processing and pharmacy workflow, handles sales and clerical tasks, contributes to inventory management and department upkeep, and may assist with clinical services and outreach to local healthcare providers. Employees earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, attend requested training, and maintain relevant healthcare and pharmacy knowledge. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and must be willing to work a flexible schedule that includes evenings and weekends. The role will remain open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Follow state and federal regulations and company policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist with pharmacy scheduling and workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-related policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer-service best practices and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently.
Perform clerical duties assigned by the Pharmacy Manager.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for Rx-drug shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting provider detailing and outreach to health groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.