Pharmacy Technician

CVS Health•Avon, OH

1d•Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive culture. After starting, they must complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Technicians contribute to safe and effective pharmacy operations, including prescription workflow, patient service, inventory activities, and compliance with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Where allowed by law and supported by the required training and certification, they may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permissible, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, adverse-reaction response, and vaccine-supply management. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. Technicians must be able to focus and shift between tasks, verify prescription information and label accuracy, serve patients and work with colleagues, communicate actively, use math to support prescription fulfillment, and resolve problems. Physical duties include remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; actual pay depends on factors including experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Demonstrate attention and focus, including the ability to concentrate, move quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to perform calculations such as tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action to resolve problems.
Meet physical demands including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, close visual work, and handling items weighing up to 20 pounds occasionally and up to 10 pounds frequently.
Be able to communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permissible as a Technician Immunizer, complete applicable licensure and training, prepare and administer vaccines, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.