Pharmacy Technician Gastroenterology

Corewell Health • Lakewood, MI

12d • Remote

About The Position

The Pharmacy Technician coordinates and manages care for patients requiring biologic therapies and specialty medications for chronic gastrointestinal conditions in Corewell Health’s Gastroenterology Clinic. The position supports a busy practice with nine providers and works with patients, providers, insurance companies, specialty pharmacies, and manufacturer assistance programs to help patients access therapy in a timely manner and maintain continuity of care.

The role supports ambulatory clinics by managing authorization requests, patient assistance programs, referral-based scheduling, insurance coverage reviews, patient and staff communication, and parts of the medication use cycle. The technician organizes clinical information from patient charts for third-party platforms, tracks data across payer programs and service lines, and follows department procedures and standard work. The position is initially more onsite for training; once fully trained, it is remote while the employee resides in Michigan. The employee is expected to attend in-person clinic meetings as scheduling allows, no more than once or twice per month. The clinic is located in Holland, Michigan.

Requirements

• High school diploma or equivalent.
• Michigan pharmacist intern license, or Michigan temporary pharmacy technician license, required upon hire.
• Michigan pharmacy technician license required within 90 days.
• Pharmacy technician certification through PTCB (CPhT) or NHA (ExCPT) required within 90 days, except for pharmacist interns.
• Exceptional communication, organizational, and documentation skills.
• Ability to manage multiple priorities, follow up proactively, and maintain accurate records.
• Strong critical-thinking skills and commitment to excellent patient service.

Nice To Haves

• Associate's degree.
• One year of relevant experience.
• Retail or ambulatory pharmacy experience.
• One year of prior authorization or insurance navigation experience.
• One year of Epic experience.
• Full pharmacy technician license and certification, such as PTCB or ExCPT.
• Retail or community pharmacy experience.
• Experience with prior authorizations, insurance formularies, and Epic.

Responsibilities

• Coordinate and manage care for patients requiring biologic therapies and specialty medications for chronic gastrointestinal conditions.
• Complete preauthorizations and prior authorization requests accurately and efficiently so patients can receive care as scheduled.
• Assist patients with medication assistance programs.
• Schedule patients from provider referrals, quality reports, and other registries, including appointments for pharmacists.
• Review insurance coverage and use payer websites to verify coordination of benefits and authorization requirements.
• Pull, transcribe, and organize clinical information from patient charts into third-party platforms or navigators.
• Communicate with patients, providers, clinical staff, insurance companies, specialty pharmacies, and manufacturer assistance programs.
• Proactively follow up on patient needs and authorization requirements and maintain accurate records.
• Assist with inventory and medication-use-cycle tasks when working in clinic.
• Organize and track data for multiple payer programs and service lines.
• Adhere to department procedures, guidelines, and standard work, and use resources appropriately.
• Collaborate on projects with other departments and within the department.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other services.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED