Pharmacy Tech - Voshell's Pharmacy - Baltimore, MD

Hiring Pros•Baltimore, MD

4d•$19 - $26•Onsite

About The Position

Voshell’s Pharmacy has served Baltimore for over 100 years and is focused on compounding customized medications for patients, physicians, and clinics nationwide. We are a small, high-performance team experiencing rapid growth, characterized by urgency and precision. This role is the front line of our operations, serving as the first point of contact for patients and prescribers. The primary goal is to provide exceptional service, turning first-time patients into loyal advocates. The team operates with structure, using PioneerRx for prescription entry, patient profiles, and refill processing. Technicians work closely with pharmacists and compounding technicians, acting as a liaison between patients and the clinical team. This is a motivating environment for individuals who thrive on high standards and continuous improvement. As the company doubles its production capacity, this role offers significant opportunities for growth, increased responsibility, better pay, and a voice in operations, with a strong emphasis on internal promotion, continuing education, and licensing fee coverage.

Requirements

Experienced with PioneerRx and comfortable using it as your primary system for prescription entry, patient profiles, and refill processing.
Genuinely warm and service-oriented on the phone, bringing patience and professionalism to every call.
Precise and accurate in data entry, catching own errors before they move forward and verifying every detail before submission.
Reliable and consistent, showing up on time every day and ready to contribute from the first minute of the shift.
A real problem solver who takes ownership when something goes wrong and does not pass issues down the chain without resolving them.
Receptive to feedback and committed to growth, applying corrections immediately and not repeating the same mistake.

Responsibilities

Answer inbound calls from patients and prescribers with warmth, professionalism, and genuine care, ensuring each caller feels like the most important person.
Enter prescriptions in PioneerRx with zero-error accuracy, verifying all patient information, drug details, strength, and prescriber data before submission.
Flag any discrepancy before it moves forward.
Manage the patient queue, tracking prescription status, coordinating with the compounding team on timelines, and proactively communicating updates to patients.
Handle prescription intake via phone, fax, and in person, verifying completeness and compliance before routing to the pharmacist.
Resolve patient issues, including delays, insurance problems, or questions, by taking ownership, finding answers, and following up.
Maintain accurate patient records in PioneerRx, document all interactions per standard operating procedure, and flag any data discrepancy immediately.