Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Fort Smith, AR

About The Position

The Pharmacy Technician or Pharmacy Technician Apprentice works under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies. The role supports pharmacy operations, processes prescriptions using pharmacy systems, obtains patient and drug information, and helps deliver a patient-centered customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor, intended to provide the knowledge, skills, and on-the-job experience needed to prepare for PTCB certification. The position includes customer service, prescription processing, pharmacy workflow support, cash register duties, inventory activities, clerical work, and assistance with clinical services as required. The technician maintains pharmacy knowledge and skills, completes assigned training and continuing education, and earns and maintains PTCB certification through the designated program and/or state-required certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with laws, regulations, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve customer issues, and help customers locate over-the-counter products.
Model and share customer service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Assist the pharmacist with clinical services as required, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.