Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Albuquerque, NM

22d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced instruction and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and maintain the skills required in pharmacy care. The program offers a nationally recognized, portable credential and a pathway into health care. Walgreens provides training, learning activities, resources, and technology to support career development. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory activities, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, resolving issues, and helping them locate over-the-counter products when possible.
Model customer-service best practices, build relationships with valuable customers, and maintain respectful relationships with coworkers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company requirements; review and comply with the Walgreens Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count or pour medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department by ensuring supplies are adequate and the area is clean, neat, and orderly.
Comply with company policies and procedures and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy, including current developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.