Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Warner Robins, GA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and pursue a portable, nationally recognized credential. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties under company policies and procedures. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in the operation of pharmacy systems and cash registers. The position combines customer service and pharmacy operations. Technicians greet and assist customers, resolve questions and issues, support prescription processing and dispensing, maintain inventory and workflow, and help coordinate clinical services. They are expected to maintain their pharmacy knowledge and skills, complete required training and continuing education, and earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services; resolve issues and answer questions to support a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist under supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly to the pharmacist and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.