Pharmacy Technician

CVS Health•Williamsport, PA

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflows, best practices, and applicable laws and professional standards while contributing to a safe, inclusive team culture. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are complete. Depending on state law, training, and certification, Technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Demonstrate friendly customer service, team orientation, active listening, and effective verbal and written communication.
Use math to determine prescription quantities, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods, lifting and moving items, reaching, repetitive finger work, stooping, and close visual acuity.
Be able to convey and receive detailed spoken instructions accurately.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete the required licensure and training; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; communicate effectively; and address patient or colleague problems appropriately.
Perform physical tasks such as standing for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.