Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Waterbury, CT

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare participants to earn a nationally recognized Pharmacy Technician Certification Board (PTCB) credential. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in compliance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; check prescriptions for accuracy and possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-management and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and organizations through provider outreach and detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.