Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Los Lunas, NM

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a nationally recognized, portable credential. Technicians work under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and may coach pharmacy technicians and cashiers in pharmacy systems and register operations if PTCB certified. The role includes delivering a positive customer experience; assisting with prescription processing and pharmacy operations; supporting inventory, clerical, and clinical service activities; and maintaining the pharmacy department. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The role requires a flexible schedule, including evening and weekend hours.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving customer issues.
Model customer-service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy management and staff pharmacists with relationships and outreach to local medical and healthcare communities.
Maintain adequate pharmacy supplies and keep the department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.